jlq Casino – Privacy Policy

01 Introduction & Scope

jlq Casino is committed to protecting the privacy and personal data of all users of jlq.asia. This Policy applies to all personal data collected and processed by jlq in connection with the operation of the jlq Casino platform, including account registration, KYC verification, payment processing, gaming activity, customer support, and marketing communications.

This Policy has been prepared in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC). Where jlq processes data in connection with its regulated gaming activities, this Policy additionally reflects data handling requirements under PAGCOR's applicable regulatory framework.

This Policy does not apply to third-party websites or services that may be linked to or from jlq.asia. jlq is not responsible for the privacy practices of third parties and recommends that you review the privacy policies of any third-party service you interact with independently of jlq.

02 Data Controller

jlq Casino is the Data Controller responsible for personal data processed in connection with jlq.asia. As Data Controller, jlq determines the purposes for which and the means by which your personal data is processed, subject to the requirements of the Data Privacy Act of 2012 and applicable regulatory obligations.

jlq has appointed a Data Protection Officer (DPO) with responsibility for overseeing compliance with this Policy, responding to data subject requests, and managing jlq's obligations under the Data Privacy Act of 2012. Contact details for the DPO are provided in Section 15 of this Policy.

03 Categories of Personal Data We Collect

jlq collects and processes the following categories of personal data, as applicable to your use of the Platform:

04 How We Collect Personal Data

jlq collects personal data through the following mechanisms:

4.1 Directly From You

• During the account registration process, when you provide your name, contact details, date of birth, and create login credentials;
• During the KYC verification process, when you submit identity documents and, where required, proof of address or source of funds;
• When you make a deposit or withdrawal, which requires financial account details and may generate transaction reference data;
• When you contact jlq's customer support team via Live Chat, email, Messenger, or Viber;
• When you complete surveys, promotions, or feedback requests issued by jlq.

4.2 Automatically During Platform Use

• Technical data including IP address, device identifiers, browser type, and session data is collected automatically when you access jlq.asia;
• Gaming activity data — including wager history, game selections, and session timestamps — is recorded automatically as part of jlq's platform operation and regulatory record-keeping obligations;
• Cookies and similar tracking technologies operate as described in Section 10 of this Policy.

4.3 From Third Parties

• Identity and fraud verification data may be supplemented by data from licensed KYC verification service providers;
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) may provide transaction confirmation and status data to jlq;
• jlq may receive data from PAGCOR or other regulatory authorities in connection with compliance requirements.

05 Legal Basis for Processing

jlq processes personal data only where a lawful basis for processing exists under the Data Privacy Act of 2012. The applicable legal bases are:

• Performance of a Contract: Processing necessary to provide jlq's gaming services to you, including account management, payment processing, and customer support;
• Legal Obligation: Processing required to comply with jlq's obligations under PAGCOR regulations, the Anti-Money Laundering Act of 2001 (as amended), the Data Privacy Act of 2012, and other applicable Philippine law;
• Legitimate Interest: Processing for purposes where jlq has a legitimate operational interest, such as platform security, fraud prevention, technical data collection, and improving service quality, where such interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 How jlq Uses Your Personal Data

jlq uses the personal data collected for the following purposes:

6.1 Service Delivery

• Creating and managing your jlq account, including authentication and access control;
• Processing deposits and withdrawals via your selected Philippine payment methods;
• Delivering gaming content and recording gaming activity as required by jlq's operational and regulatory obligations;
• Administering bonuses, promotions, and loyalty programmes.

6.2 Regulatory Compliance

• Conducting KYC identity verification as required by PAGCOR licensing conditions;
• Fulfilling Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under Philippine law, including transaction monitoring, suspicious activity reporting, and maintenance of required records;
• Verifying and enforcing the 21+ age requirement for all registered players;
• Honouring self-exclusion registrations and responsible gaming tool activations.

6.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, account takeover, bonus abuse, money laundering, and other prohibited conduct;
• Monitoring login sessions and platform access for anomalous activity;
• Enforcing jlq's Terms and Conditions.

6.4 Customer Support and Communications

• Responding to customer support requests and account queries;
• Sending account-related transactional communications (deposit confirmations, withdrawal notifications, security alerts, account status updates);
• Sending promotional communications where you have provided consent.

6.5 Platform Improvement

• Analysing aggregated and anonymised usage data to improve jlq's platform features, game lobby curation, and user experience;
• Conducting internal analytics to support business development, including assessment of which game categories and promotional structures best serve jlq's Filipino player base.

07 Data Sharing & Third-Party Disclosure

jlq may share your personal data with the following categories of third parties:

7.1 Regulatory and Legal Authorities

jlq will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other Philippine government authorities where required or permitted by law, including in response to valid legal process or regulatory inquiry.

7.2 KYC and Compliance Service Providers

jlq engages licensed third-party KYC verification and fraud detection service providers to assist with identity verification and AML compliance. These providers process your identity data solely for the purposes described in their contracts with jlq and are bound by data processing agreements consistent with DPA 2012 requirements.

7.3 Payment Processors

Transaction data necessary to process your deposits and withdrawals is shared with your selected payment service provider (GCash, PayMaya, BPI, BDO, or Metrobank). Each payment provider's handling of your financial data is governed by that provider's own privacy policy.

7.4 Game Technology Providers

Game providers whose titles are accessible on jlq may receive limited technical data — such as session tokens, bet amounts, and game results — necessary to deliver game content and record game outcomes. Game providers do not receive your KYC documents, financial account details, or contact information.

7.5 Professional Advisers

jlq may share data with its legal advisers, auditors, and accountants on a strictly confidential basis where necessary for professional services engagement.

08 Data Retention

jlq retains personal data only for as long as necessary for the purposes described in this Policy or as required by law. The following retention periods apply as a general guide:

• Account data and gaming history: Retained for the duration of your active jlq account plus five (5) years following account closure, consistent with PAGCOR record-keeping requirements.
• KYC and identity verification documents: Retained for five (5) years from the date of account closure or last transaction, consistent with AML obligations under Philippine law.
• Financial transaction records: Retained for five (5) years from the date of each transaction, consistent with AML record-keeping obligations.
• Customer support records: Retained for three (3) years following resolution of the relevant support interaction, unless longer retention is required by an ongoing dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your account plus three (3) years following account closure, for the purpose of demonstrating consent compliance.
• Technical log data: Typically retained for twelve (12) months, except where retention is required for longer periods by security investigation or regulatory obligation.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data is no longer personal data and may be retained for statistical and analytical purposes without time limit.

09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to your personal data held by jlq. These rights are subject to applicable legal limitations and exemptions under DPA 2012 and its Implementing Rules.

9.1 Right to Access (Right to Know)

You have the right to request a copy of the personal data jlq holds about you and information about how it is being processed. jlq will respond to verified access requests within fifteen (15) business days. Where the volume of data is substantial, jlq may provide data in structured, commonly used formats.

9.2 Right to Correction (Right to Rectification)

You have the right to request correction of inaccurate or incomplete personal data held by jlq. Account profile details may be updated directly from within your jlq account settings. For KYC-verified data fields, correction requests must be supported by appropriate documentation.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other lawful basis for continued processing; or (c) the data has been unlawfully processed. This right is subject to overriding legal obligations — jlq may be required to retain certain data beyond your erasure request under PAGCOR or AML regulatory requirements.

9.4 Right to Object

You have the right to object to processing of your personal data where jlq relies on legitimate interest as the legal basis. You may also object at any time to the use of your personal data for direct marketing — this right is absolute and jlq will honour it without requiring justification.

9.5 Exercising Your Rights

To exercise any of your data subject rights, contact jlq's Data Protection Officer at [email protected] with the subject line "Data Privacy Request" and a description of the right you wish to exercise. jlq may require identity verification before processing your request to prevent unauthorised access to your data. You also have the right to file a complaint with the National Privacy Commission (NPC) if you believe jlq has not handled your personal data in accordance with DPA 2012.

10 Cookies & Tracking Technologies

jlq uses cookies and similar tracking technologies on jlq.asia to ensure the functionality, security, and performance of the Platform, and — with your consent — to deliver relevant content and analyse usage patterns.

10.1 Essential Cookies

Essential cookies are required for jlq.asia to function correctly. They manage your login session, maintain your wallet state across page navigations, enable security features such as CSRF protection, and enforce responsible gaming session timers. Essential cookies cannot be disabled without preventing your use of the Platform.

10.2 Analytics Cookies

With your consent, jlq uses analytics technologies to understand how players navigate and use jlq.asia. Data collected for analytics is aggregated and anonymised before use in reporting and does not identify individual players.

10.3 Marketing Cookies

With your consent, jlq may use marketing tracking technologies to deliver personalised promotions and to measure the effectiveness of jlq's marketing activities. You may withdraw marketing cookie consent at any time via jlq's cookie preference centre.

11 Security Measures

jlq implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, having regard to the nature and sensitivity of the data and the risks of processing. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and jlq's servers;
• Encryption of sensitive data at rest within jlq's database systems;
• Role-based access controls limiting employee access to personal data to those with a demonstrated operational need;
• SMS one-time password (OTP) authentication for account login from unrecognised devices or locations;
• Automated session monitoring for anomalous or high-risk activity patterns;
• Regular security assessments and penetration testing of jlq's platform infrastructure;
• Staff training on data privacy obligations and secure data handling procedures.

No security system is impenetrable. If you become aware of any security vulnerability or potential unauthorised access to your jlq account, please contact jlq support immediately via Live Chat within your account dashboard or by email to [email protected].

12 Children and Minors

If you believe a person under 21 has registered an account on jlq, please notify jlq's support team immediately via Live Chat or email. jlq takes underage gambling seriously and will act promptly on any credible report.

13 Personal Data Breach Procedures

In the event of a personal data breach that is reasonably likely to result in a risk to the rights and freedoms of affected data subjects, jlq will comply with its notification obligations under the Data Privacy Act of 2012 and the National Privacy Commission's applicable breach notification rules.

Specifically, jlq will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of a qualifying breach. Where a breach is likely to result in a high risk to the rights and freedoms of affected individuals, jlq will also notify affected data subjects as promptly as practicable, including a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures jlq is taking to address and mitigate the breach.

14 Amendments to This Policy

jlq reserves the right to update or amend this Privacy Policy at any time to reflect changes in jlq's data practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via the email address on file and/or via a notice displayed within the Platform for a period of no less than seven (7) days prior to the effective date of the change.

The effective date of this Policy and any future amendments will be stated at the top of this document. Your continued use of jlq following the effective date of any amendment constitutes your acceptance of the updated Policy to the extent that acceptance is relevant to the applicable legal basis for processing.

15 Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or jlq's data processing activities, or to exercise your rights as a data subject under the Data Privacy Act of 2012, please contact jlq's Data Protection Officer:

• Email: [email protected] — use subject line "Data Privacy Request" for data subject rights matters
• Live Chat: Available 24/7 within your jlq account dashboard; Filipino-speaking (Tagalog) and English agents available at all hours
• Response time: jlq targets a response to data subject rights requests within fifteen (15) business days of receipt

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe jlq has not processed your personal data in accordance with the Data Privacy Act of 2012. The NPC is the supervisory authority for data protection in the Philippines.